Privacy Policy

 At IT Boss Pty Ltd, we take your privacy seriously. Protecting your personal information — and that of your clients — is a core part of how we conduct business.

IT Boss Pty Ltd complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to managing personal information responsibly, ensuring it is collected, stored, and used in a secure and transparent manner.

This policy applies to all personal information collected or handled by IT Boss Pty Ltd in connection with our sales, support, services, and recruitment activities.

For any privacy-related queries, please contact:

The Privacy Officer
IT Boss Pty Ltd
42 Doncaster Street
Heritage Park QLD 4118
Email: privacy@itboss.com.au

IT Boss Pty Ltd only collects personal information that is reasonably necessary for conducting our business operations and providing quality IT services.

This may include:

• Name, company, and contact details.
   
• Information about your IT systems, devices, or networks.
   
• Billing, payment, and account management details.
   
• Recruitment information if you apply for employment or contracting roles.
   

We aim to collect personal information directly from you with your consent. In some circumstances, we may receive information from third parties (such as suppliers, partners, or credit agencies). In those cases, we will take reasonable steps to notify you and seek your consent where required.

If you choose not to provide certain information, we may be unable to deliver specific services or support.

We use personal information to facilitate the provision of IT solutions and manage client relationships effectively.
This includes:

• Managing and delivering IT support and project services.
   
• Processing invoices, payments, and contracts.
   
• Providing updates, system alerts, and product-related information.
   
• Fulfilling legal or regulatory requirements.
   
• Conducting recruitment and personnel management.
   

We will not sell or rent your personal information. It will only be disclosed to trusted third parties (such as technology partners or service vendors) when required for operational purposes or with your explicit consent.

If you prefer not to receive marketing or informational updates, you may opt out by contacting the Privacy Officer.

We take reasonable steps to ensure that personal information is accurate, complete, and up to date.
Please contact us if your details change so we can update our records.

As an IT services provider, IT Boss Pty Ltd employs strong technical and administrative safeguards to protect personal information.
These include secure servers, access controls, authentication systems, and data encryption.

Personal data remains within secure environments unless disclosure is required for legitimate business purposes or with your consent.
If information must be transported offsite (for example, for service or backup purposes), additional security measures are implemented.

While we use industry-best practices, no system is completely immune to risk. Information shared with us is provided at your own discretion.
We are not responsible for the privacy practices or content of third-party websites accessed through links on our platforms.

Upon verified request, IT Boss Pty Ltd will delete personal information in its possession unless retention is legally required.

You may request access to or correction of your personal information at any time.
Requests must be made in writing to our Privacy Officer and include sufficient identification details.

We will respond to all valid requests within a reasonable period in accordance with the Privacy Act 1988 (Cth).

IT Boss Pty Ltd limits the use of government identifiers (such as TFNs, driver’s licence numbers, or Medicare numbers) strictly to situations where their use is required or authorised by law.

Where lawful and practicable, you may choose to remain anonymous or use a pseudonym when interacting with us.
However, for most IT service and support engagements, identification is necessary to perform our contractual obligations.

We generally do not collect sensitive information (such as health data or details of racial or religious beliefs).
If such information becomes necessary for business purposes, it will only be collected with your explicit consent and handled in accordance with privacy legislation.

This Privacy Policy is available publicly on our website and can be provided on request.
We may update this policy periodically to reflect operational, regulatory, or technological changes.
You are encouraged to review it regularly to remain informed about how we manage personal information.

If you have questions, concerns, or complaints regarding the handling of your personal information, please contact:

The Privacy Officer
IT Boss Pty Ltd
42 Doncaster Street
Heritage Park QLD 4118
Email: privacy@itboss.com.au

We will respond to all privacy-related inquiries promptly and fairly, in accordance with the Australian Privacy Principles.

IT Boss Pty Ltd
ABN: 69691786348
Servicing clients across Australia from our Heritage Park office.